Returns & Exchanges

At Anna Lou of London, we want you to love your personalized jewelry, which is why we offer a 30-day return window for all non-customized pieces. Please note that bespoke or engraved items are final sale unless they arrive with a manufacturing defect.

Return Process

• 1.
  Initiate Your Request

  Email our customer care team with your order number and reason for return to receive a Return Authorization number.

• 2.
  Secure Packaging

  Place your jewelry back in its original Anna Lou gift box and ensure it is securely packed in a padded envelope to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided return label and drop your package off at any authorized postal service point, keeping a copy of your tracking receipt.

• 4.
  Quality Check & Refund

  Once our workshop inspects the returned item, we will process your refund or exchange within 5-7 business days to your original payment method.