Frequently Asked Questions
Everything you need to know about your Anna Lou of London experience.
How long does shipping take for personalized jewelry?
As our personalized pieces are handcrafted to order in our London studio, please allow 7-10 working days for production before your item is dispatched via your chosen shipping method.
Do you ship internationally?
Yes, we ship our jewelry worldwide. Delivery times and costs vary by destination and will be calculated at checkout. Please note that international orders may be subject to local customs duties.
What materials do you use in your jewelry?
We use high-quality materials including 100% recycled 925 sterling silver, 18kt gold plating, and rose gold plating. All our materials are ethically sourced and designed for durability and style.
What is your return policy?
We offer a 30-day return policy for most items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned, and bespoke or personalized items are non-refundable unless faulty.
How should I care for my Anna Lou jewelry?
To maintain the shine of your pieces, avoid contact with perfumes, lotions, and water. Store your jewelry in a cool, dry place, preferably in the Anna Lou pouch provided, and clean gently with a soft polishing cloth.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Klarna for flexible 'buy now, pay later' options.